Whether you have a question about an order, want to publish a book, or just want to say hi — our team is ready to help you every step of the way.
Friendly faces behind every email, call, and message. We're here to make your experience magical.
Helps you navigate the publishing process from manuscript to bookshelf. 8+ years in children's publishing.
Coordinates art and design requests. Passionate about bringing stories to life through vibrant visuals.
Handles orders, shipping, and returns. Your go-to person for anything related to your BookNest experience.
Choose the method that works best for you. We're always here to help.
Send us a message directly and we'll respond within 24 hours.
Send Message123 Storybook Lane
Imagination City, NY 10012
United States
Mon – Fri: 9:00 AM – 5:00 PM (EST)
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
+1 (555) 123-4567
Toll-free for authors
Quick answers to common questions. Can't find what you're looking for? Reach out!
Yes! We absolutely welcome unsolicited manuscripts. Please see our Guidelines page for details on how to submit your story. Our team reviews every submission carefully and you'll hear back from us within 4–6 weeks.
Standard publishing takes 12–16 weeks from manuscript acceptance to printed book. Our Express Publishing option delivers your book in 6–8 weeks. Timeline includes editing, illustration, design, printing, and distribution setup.
Absolutely! You will receive a tracking number via email as soon as your book ships. You can also track orders through your account dashboard. Most domestic orders arrive within 3–5 business days.
Yes, we offer a 30-day satisfaction guarantee on all physical books. If you're not completely happy with your purchase, contact our Customer Success team and we'll arrange a full refund or exchange — no questions asked.
We specialize in children's literature across all age groups: Picture Books (0–5), Early Readers (5–7), Chapter Books (7–10), and Middle Grade (8–12). We love stories that spark imagination, teach kindness, and celebrate diversity.
Authors receive competitive royalties starting at 15% of net sales for print books and 35% for digital editions. Payments are made quarterly via direct deposit. Full royalty reports are available in your author dashboard.
Still have questions?